TERMS & CONDITIONS
Please ensure that you have read and fully understood the below information at the time of your booking.
The following are the General Terms & Conditions of stay between the guests and Dragon Orchard Retreat. Please be aware that these Terms & Conditions, our booking procedure, and the information provided on our website under the ‘All the things you need to know’ subsection combine to form the whole Agreement.
Dragon Orchard Retreat reserves the right to vary Terms & Conditions and accommodation rates at any time.
All costs shown in any booking confirmation will be honoured.
All equipment and furnishings in the yurts and Dragon Nest remain the property of Dragon Orchard Retreat at all times.
All payments made to or by Dragon Orchard Retreat will be in GBP.
Arrival and Departure
Check-in is from 3pm
Check-out is by 11am
Low season rates run from October through April each year (except UK school holidays)
High season rates run from May through September each year (including all annual UK school holidays).
Special rates are applicable during public holidays and other local events we deem suitable.
Please refer to our booking form for the correct rates for your required dates.
We reserve the right to change these rates at any time. We may also offer discretionary or promotional discounted rates at any time.
Well behaved dogs are welcomed to stay with you at Dragon Orchard for an additional £25 (per stay), but are not allowed on the beds or other furniture. Please ensure that they are clean before entering the accommodation and always clean up after your dog and properly dispose of any mess. Dog poo is ideally disposed of in the boundary hedgerows (please refrain from using plastic poop bags where possible).
The £25 supplement will be collected from you during your stay.
Our Yurts and Dragon Nest are serviced prior to your arrival. During your stay, please make sure that you clean up after yourselves. If your stay is for longer than one week, bedsheets and towels will be replaced with clean items after 7 days (towels included for Dragon Nest bookings only).
We do not permit smoking in any of our yurts or Dragon Nest. Please only smoke outside and dispose of your cigarettes appropriately.
We require a non-refundable 50% deposit at the time of booking.
Please note that your booking is not confirmed until we are in receipt of your deposit.
The remaining balance for your stay is due two weeks before your arrival.
Bookings made less than two weeks before your desired dates must be paid in full at the time of booking.
Please note that although we do not take a security deposit for bookings, we reserve the right to claim any monies due for unreasonable damage caused by negligence, for any items that go missing, or if any additional cleaning is necessary. We will inform you of any additional charge due in writing. By confirming your booking, you agree to this condition.
• Where a booking has been paid in full, any cancellation made 2 weeks or more prior to your stay will result in the loss of 50% (as per the standard booking deposit which is non-refundable). We will refund the remaining balance of your stay.
• No refund will be given for cancellations within 0-2 weeks prior to your stay.
For bookings made directly through our website only:
In cases where cancellations are made more than 6 weeks before your stay, if we are able to re-let your accommodation for the full amounts and dates booked, we will refund you 70%, minus a £50 admin fee.
However, if we have to offer a discounted rate to re-let the accommodation, or only fill part of the dates of your original booking, then the 70% refund to you will be calculated based upon that amount, minus a £50 admin fee.
We recommend that you have holiday insurance to cover any cancellations.
Should the unlikely event happen that Dragon Orchard Retreat has to cancel your holiday at any time due to unforeseen circumstances, we will provide a full refund, or offer you alternative dates with no additional fee.
Dragon Orchard Retreat does not accept any responsibility for loss of property, personal injury or any accident during your stay. We welcome you to enjoy your time fully at Dragon Orchard but please be aware that you do so at your own risk.
Noise and Behaviour
Please be aware that Dragon Orchard is intended as a venue for you to come and ‘retreat to’ – a quiet, contemplative and natural space. We therefore ask that you adhere to our low-impact policy.
Any noise should be kept within an appropriate level with consideration of all neighbours and other parties that may be staying – any excessive disturbance (such as excessively loud music, raucous or threatening behaviour, dangerous or illegal activities) will result in the persons being requested to leave the premises immediately and their holiday cancelled with immediate effect and no refund.
Changes to this Policy
We reserve the right, at any time and under our sole discretion, to modify, add or remove sections of the Terms & Conditions. Any amendments will be published on this page of our website.
Your continued use of this site, subsequent to any amendments to the Terms & Conditions, infers your acceptance of these changes.
Please note that the person accepting the booking agrees to Dragon Orchard Retreat’s Terms & Conditions of stay on behalf of all guests in their party. This person must be over 18 years of age.